Altra ecomate 24V
Still unsure about the right solution for your battery? View our choice helper
Or choose repair; we examine your battery and give the right advice
Battery repair
With a battery repair, a diagnosis is first made. Based on that diagnosis, we determine what is needed to repair or refurbish the battery. We will contact you to discuss the diagnosis so that you can determine what to do with your battery.
Choose a repair (optional)
In case you don't want to repair your product
We will charge for the research costs and send your battery back.
For revision or repair, it takes approximately 10 workdays before your battery is ready after receipt
- Free delivery
- Always a suitable solution
- 2 year warranty
- Customer Rating 4.5/5
Specifications
| Use for | Altra |
|---|---|
| Nominal battery voltage | 24.00 V |
| Original capacity | 5 Ah |
| Product Name | ecomate 24V |
| Brand | Altra |
| KWS product code | acc-alt-alt-24.00v |
| Maximum charger voltage | 29.40 V |
| Plug and play | Yes |
| Weight | 4 kg |
| Type of charger connection | 3 of 3 pins |
Frequently asked questions
The price appears at the top of this page as soon as you select Battery revision (our full cell replacement) and a capacity. Shipping is included, and so is the intake test: you do not pay for it separately when we re-cell your battery. If the intake test shows that something else is needed, you get a new proposal first. Only if you turn that down do we charge the €95 inspection fee.
In a cell replacement we swap every cell in your battery for a new one. The casing and the connector stay yours, so the battery fits back in its place afterwards. Before we start, we run an intake test. If the problem is somewhere else, say the charging port or the electronics, you hear that first and get a proposal that fits. KWS Seuren has been re-celling batteries since 2017.
Register your battery on this page and follow the steps at checkout; we arrange the collection and send you the tracking details by email, with the time the courier will come. Put in the box: the printed insert form, the battery, the charger, and the key in a sealed envelope if your battery has a lock (do not tape it to the battery). Without the charger and the key we cannot test your battery fully. Your bike stays at home. Ask the courier for a proof of handover; that is your proof of shipping.
Two years. It covers the new cell pack and every part we replace during the cell replacement, including a new circuit board. We guarantee the capacity you order, not a number of kilometres. The full terms are in our warranty conditions.
That depends on how busy the workshop is and on what we find in the intake test, so we do not quote a fixed number of days here. The current lead time is on our lead-time page.
Customer service
Find answers in our help center
Many questions are already answered by our staff.
To the help centerCall us
+31 (0)485 782565
Email us
info@kwsseuren.nl
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How does Repair of my Altra ecomate 24V work?
Search and order your battery in the webshop
You can find your Altra ecomate 24V in the webshop based on the brand name or the model number on the battery.
Send your battery for free or have it picked up at no cost.
After your order, you will receive an email with shipping instructions.
We repairing your Altra battery.
We'll start repairing your battery and keep you updated on the progress.
Altra Ecomate 24V battery: repair
Altra built the Ecomate with a 24V battery of 5 Ah in the frame. Packs of this size and age often fail on the electronics rather than on every cell, which makes a repair worth considering.
KWS can recover a deeply discharged Ecomate pack, replace a defective BMS or circuit board and repair the charging port. We test the cells and the BMS first and then send a proposal with the price. Work begins after your go-ahead. When you decide against it, the battery is returned for the inspection fee stated on this page.
Cell replacement is not offered for the Altra Ecomate through this page.