Cell replacement
What an e-bike battery cell replacement is, how it differs from a repair, and what a higher capacity...
E-bike battery
What an e-bike battery is made of, what a BMS does, and why a battery lasts 5 to 8 years on average....
Storing your battery
How to store your e-bike battery when you are not riding: in a dry place at room temperature, betwee...
Charging
How to charge your e-bike battery: a full charge takes 4 to 5 hours on average. Why a charger gets h...
Shipping and delivery
How to send your e-bike battery and charger to KWS Seuren: what to put in the box, how to track your...
E-bike
Answers to the questions we hear most about e-bikes: how the motor assists you, what affects your ra...
Warranty
KWS Seuren gives a 2-year warranty on new products and on every part replaced during a cell replacem...
Returns
How returns work at KWS Seuren: you have 14 days to withdraw from a purchase. Phone or email us firs...
Service
Answers about service at KWS Seuren: cancelling a request, the 14-day withdrawal period, when the €9...
Delivery times
The current lead time for a cell replacement is on our lead time page. Most refurbished batteries sh...
First use of your e-bike battery
Instructions for using and charging your re-celled or repaired e-bike battery: ride it empty 4 to 6 ...
Do you still have questions?
We hope you found the information you were looking for here, so that everything runs smoothly when you deal with KWS Seuren. Our aim is to give you clear answers, so you know where you stand before you use our services. Is your question not listed, or do you need more help with your battery? Get in touch with us and we will help you further.
Contact
Find answers in our help center
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To the help centerCall us
+31 (0)485 782565
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info@kwsseuren.nl
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