How does an inspection work?
- 1 Send us the battery, the charger that belongs to it and a description of the problem.
- 2 We inspect the battery carefully for problems and faults. First we check whether it is safe to handle; you can read more about that on our page about working safely with lithium-ion batteries.
- 3 We contact you and advise you on the solution that fits your battery.
Is your battery swollen, is it leaking, or does it have fire or water damage? Then do not simply send it in, but contact us first. Separate transport rules apply to damaged lithium batteries.