Frequently asked questions: returns

If you want to return a product, please get in touch with us. You can phone or email. Tell us the reason for the return and your order number or invoice number, so we can help you as quickly as possible.

If you want to return a product, please get in touch with us. You can phone or email. Tell us the reason for the return and your order number or invoice number, so we can help you as quickly as possible.

Under the return conditions of KWS Seuren, consumers have a 14-day right of withdrawal after receiving the product and do not have to give a reason. During that period you must handle the product with care. Where possible, return it in its original condition and packaging. You must tell us that you want to withdraw within 14 days of receiving the product, after which you have 14 days to send it back. You pay the cost of the return shipment. For services, the withdrawal period starts when the agreement is made.

If you buy a service from KWS Seuren as a consumer, such as a repair or a cell replacement (re-celling), you have a 14-day right of withdrawal from the moment the agreement is made. If KWS Seuren carries out the service in full within those 14 days, to your specifications, the right of withdrawal lapses. If you withdraw, any costs incurred up to that moment are still payable.