Frequently asked questions: service

You can cancel your request for a cell replacement (re-celling) at any point until we start work. After placing a request, you can simply decide not to send the battery in. If you have already sent it and we have not yet started on the repair, you can still choose not to go ahead with the cell replacement.

If we receive no request to stop the cell replacement or repair, we will start the work. Once we have started, you lose the right to withdraw or cancel, because the work can usually no longer be undone.

To cancel your cell replacement request, contact us by phone or by email.

Our new products come with a statutory withdrawal period of 14 days. That covers all new batteries and chargers and, with us, refurbished ones too. Within this period you can check whether the products you bought are in order.

We are glad to repair or re-cell your battery. If it no longer works and you have it inspected by us, we test the battery and the charger carefully and then contact you about the cost of the repair or cell replacement.

Sometimes we cannot repair or re-cell a battery, for example because certain parts are faulty and cannot be replaced. In that case it is no cure, no pay. We send the battery back to you, you come and collect it, or we take in the faulty battery. Whichever it is, you pay nothing.

If we have tested the battery and charger and can repair or re-cell the battery, but you decide in the end not to have the work done, we charge the inspection fee of €95.

You can pay KWS Seuren in several ways. On our website you can pay with iDEAL, Bancontact, PayPal and Sofort. If you come to our premises, you can also pay there by card or in cash.

We are open 5 days a week. From 09:00 in the morning to 17:00 you can reach us by phone, by email and at our premises. We take a break between 12:00 and 13:00. We also have a chatbot that is available 24/7.