How do I send in my battery?
After you place your order, you receive shipping instructions for sending us your battery and charger for inspection.
Once your battery arrives, we inspect it and contact you about the options and the prices.
The cost of sending in your battery
After you place your order, you receive shipping instructions. Within the Netherlands you can use our delivery service free of charge; for other countries, ask us about the options first. If you decide against a repair or a cell replacement (re-celling) after our intake test and findings, we charge only the inspection fee. If it turns out that we cannot re-cell or repair the battery, for example because no parts are available or the battery is not suitable for a cell replacement, we send your order back free of charge.
What should I send with my battery?
Please put the following in the box. We can then start on your battery as soon as your order arrives.
- Battery
- Charger
- Description of the problem
- Contact details (name, telephone number, address, email address)
When do I receive the shipping instructions?
You receive your shipping instructions within one working day of placing your order.
Can I track my shipment?
Yes. As soon as your battery has been sent, you receive a tracking number so you can follow the shipment online.
How are new or re-celled batteries delivered?
Once the repair or cell replacement is done, we pack your battery securely and send it back to the address you provided.