Giant Energypak Downtube Side Release accu 500 Wh 3PIN
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Battery repair
With a battery repair, a diagnosis is first made. Based on that diagnosis, we determine what is needed to repair or refurbish the battery. We will contact you to discuss the diagnosis so that you can determine what to do with your battery.
Choose a repair (optional)
In case you don't want to repair your product
We will charge for the research costs and send your battery back.
For revision or repair, it takes approximately 15 workdays before your battery is ready after receipt
- Free delivery
- Always a suitable solution
- 2 year warranty
- Customer Rating 4.5/5
Specifications
| Use for | Giant, Liv |
|---|---|
| Type number | SIDE RELEASE 700000002 244M36500F-11S 244M36500F-13V |
| Nominal battery voltage | 36.00 V |
| Part number | Giant SyncDrive Pro , Giant SyncDrive Sport |
| Manufacturer code | 2018 Fathom E+ (2,3,Jr.) 2018 Explore E+ 2018 Liv Vall E+ |
| Original capacity | 13.4 Ah |
| Product Name | Energypak Downtube Side Release accu 500 Wh 3PIN |
| Brand | Giant |
| KWS product code | acc-gia-gia-sra-36.00v |
| Maximum charger voltage | 42.00 V |
| Color | black |
| Plug and play | Yes |
| Weight | 3 kg |
| Type of charger connection | standaard |
Fits these bikes
- Giant Deliver E
- Giant Entour
- Giant Entour E
- Giant Explore
- Giant Explore E
- Giant GrandTour
- Giant GrandTour E
- Giant GrandTour Ease E
- Giant Prime
- Giant Triple
- Giant Triple X E
- Liv Tempt E
- Liv Tempt E EX
Frequently asked questions
We do not offer a cell replacement for this type. That means one of two things: the cells cannot be taken out of this battery, or we have not seen enough of them yet to set a fixed price for a cell replacement. Repair is possible. The fault is then usually in the charging port or the electronics. Register the battery on this page, we run an intake test and send you a quote. We only start once you have agreed.
This Giant battery is also fitted to:
. Not sure it is your battery? Compare the part number on the label with the specifications on this page.We know after the intake test, because the price depends on the part that has failed. You get a quote first. Expect more than €95. That amount is our inspection fee, and you only pay it if you turn down our proposal; we then send the battery back. If you accept, you pay for the repair and no inspection fee. If there is nothing we can do for your battery, it costs you nothing.
Register your battery on this page and follow the steps at checkout; we arrange the collection and send you the tracking details by email, with the time the courier will come. Put in the box: the printed insert form, the battery, the charger, and the key in a sealed envelope if your battery has a lock (do not tape it to the battery). Without the charger and the key we cannot test your battery fully. Your bike stays at home. Ask the courier for a proof of handover; that is your proof of shipping.
That depends on how busy the workshop is and on what we find in the intake test, so we do not quote a fixed number of days here. The current lead time is on our lead-time page.
Yes, on the work we carried out and on the parts we replaced. The warranty does not cover parts of the battery we did not work on. If we repair the charging port, for example, the cells are not included. The full terms are in our warranty conditions.
Customer service
Find answers in our help center
Many questions are already answered by our staff.
To the help centerCall us
+31 (0)485 782565
Email us
info@kwsseuren.nl
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How does Repair of my Giant Energypak Downtube Side Release accu 500 Wh 3PIN work?
Search and order your battery in the webshop
You can find your Giant Energypak Downtube Side Release accu 500 Wh 3PIN in the webshop based on the brand name or the model number on the battery.
Send your battery for free or have it picked up at no cost.
After your order, you will receive an email with shipping instructions.
We repairing your Giant battery.
We'll start repairing your battery and keep you updated on the progress.
Giant EnergyPak Side Release 500 Wh (3-pin): repair, quote first
This is the side-release 500 Wh down tube battery with the three-pin connector, part 700000002, also labelled 244M36500F-11S or 244M36500F-13V: 36V, 13.4 Ah, for SyncDrive Pro and SyncDrive Sport bikes. Our catalogue lists thirteen models on it, including the Giant Explore E, Entour E, GrandTour E and the Liv Tempt E.
A cell replacement is not available for this pack, so Battery revision reads Not available. Repair is: recovery of a deeply discharged pack, a new BMS or circuit board, a charging port that has come loose.
Send the battery in via this page. After the test of the cells and the BMS you receive a proposal with the price; we start once you agree, and a declined proposal means the pack returns for the inspection fee stated on this page.