Apache power SP 2.1
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Battery repair
With a battery repair, a diagnosis is first made. Based on that diagnosis, we determine what is needed to repair or refurbish the battery. We will contact you to discuss the diagnosis so that you can determine what to do with your battery.
Choose a repair (optional)
In case you don't want to repair your product
We will charge for the research costs and send your battery back.
For revision or repair, it takes approximately 10 workdays before your battery is ready after receipt
- Free delivery
- Always a suitable solution
- 2 year warranty
- Customer Rating 4.5/5
Specifications
| Use for | Apache |
|---|---|
| Type number | ZZ3761005 |
| Nominal battery voltage | 36.00 V |
| Manufacturer code | 9G7209E000004 |
| Original capacity | 17.5 Ah |
| Product Name | power SP 2.1 |
| Brand | Apache |
| KWS product code | acc-apa-apa-36.00v |
| Maximum charger voltage | 42.00 V |
| Color | black |
| Plug and play | Yes |
| Weight | 4 kg |
| Type of charger connection | DC 2.1 |
Fits these bikes
- Apache Matto MX-I
- Apache Matto Tour MX-I
- Apache Tuwan MX-I
- Apache Yamka MX-I
Frequently asked questions
We do not offer a cell replacement for this type. That means one of two things: the cells cannot be taken out of this battery, or we have not seen enough of them yet to set a fixed price for a cell replacement. Repair is possible. The fault is then usually in the charging port or the electronics. Register the battery on this page, we run an intake test and send you a quote. We only start once you have agreed.
We know after the intake test, because the price depends on the part that has failed. You get a quote first. Expect more than €95. That amount is our inspection fee, and you only pay it if you turn down our proposal; we then send the battery back. If you accept, you pay for the repair and no inspection fee. If there is nothing we can do for your battery, it costs you nothing.
Register your battery on this page and follow the steps at checkout; we arrange the collection and send you the tracking details by email, with the time the courier will come. Put in the box: the printed insert form, the battery, the charger, and the key in a sealed envelope if your battery has a lock (do not tape it to the battery). Without the charger and the key we cannot test your battery fully. Your bike stays at home. Ask the courier for a proof of handover; that is your proof of shipping.
That depends on how busy the workshop is and on what we find in the intake test, so we do not quote a fixed number of days here. The current lead time is on our lead-time page.
Yes, on the work we carried out and on the parts we replaced. The warranty does not cover parts of the battery we did not work on. If we repair the charging port, for example, the cells are not included. The full terms are in our warranty conditions.
Customer service
Find answers in our help center
Many questions are already answered by our staff.
To the help centerCall us
+31 (0)485 782565
Email us
info@kwsseuren.nl
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How does Repair of my Apache power SP 2.1 work?
Search and order your battery in the webshop
You can find your Apache power SP 2.1 in the webshop based on the brand name or the model number on the battery.
Send your battery for free or have it picked up at no cost.
After your order, you will receive an email with shipping instructions.
We repairing your Apache battery.
We'll start repairing your battery and keep you updated on the progress.
Apache Power SP 2.1 (ZZ3761005): repair for the MX-I intube battery
Apache fits the Power SP 2.1 in the down tube of the Tuwan MX-I, Matto MX-I, Matto Tour MX-I and Yamka MX-I. The label reads ZZ3761005 or 9G7209E000004; it is a 36V pack with 17.5 Ah. Less range per charge, or a charger that refuses the pack, is how the trouble usually starts.
On this page the Battery revision option is marked Not available, so we do not replace the cells of this pack. We do repair it: recovery of a deeply discharged battery, a new BMS or circuit board, a charging port that has come loose.
Register the battery here and send it in. We test the cells and the BMS, send you a proposal with the price and wait for your approval. If you decline, the battery returns for the inspection fee stated on this page.