Shimano steps E4C0G
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Battery repair
With a battery repair, a diagnosis is first made. Based on that diagnosis, we determine what is needed to repair or refurbish the battery. We will contact you to discuss the diagnosis so that you can determine what to do with your battery.
Choose a repair (optional)
In case you don't want to repair your product
We will charge for the research costs and send your battery back.
For revision or repair, it takes approximately 15 workdays before your battery is ready after receipt
- Free delivery
- Always a suitable solution
- 2 year warranty
- Customer Rating 4.5/5
Specifications
| Use for | Shimano, Silverback |
|---|---|
| Nominal battery voltage | 36.00 V |
| Original capacity | 20 Ah |
| Product Name | steps E4C0G |
| Brand | Shimano |
| KWS product code | acc-shi-e4c-36.00v |
| Maximum charger voltage | 42.00 V |
| Color | black |
| Plug and play | Yes |
| Weight | 4 kg |
| Type of charger connection | Shimano laadconnector |
Fits these bikes
- Santa Cruz Heckler 9
- Silverback S-Electro
Frequently asked questions
We do not offer a cell replacement for this type. That means one of two things: the cells cannot be taken out of this battery, or we have not seen enough of them yet to set a fixed price for a cell replacement. Repair is possible. The fault is then usually in the charging port or the electronics. Register the battery on this page, we run an intake test and send you a quote. We only start once you have agreed.
This Shimano battery is also fitted to:
. Not sure it is your battery? Compare the part number on the label with the specifications on this page.We know after the intake test, because the price depends on the part that has failed. You get a quote first. Expect more than €95. That amount is our inspection fee, and you only pay it if you turn down our proposal; we then send the battery back. If you accept, you pay for the repair and no inspection fee. If there is nothing we can do for your battery, it costs you nothing.
Register your battery on this page and follow the steps at checkout; we arrange the collection and send you the tracking details by email, with the time the courier will come. Put in the box: the printed insert form, the battery, the charger, and the key in a sealed envelope if your battery has a lock (do not tape it to the battery). Without the charger and the key we cannot test your battery fully. Your bike stays at home. Ask the courier for a proof of handover; that is your proof of shipping.
That depends on how busy the workshop is and on what we find in the intake test, so we do not quote a fixed number of days here. The current lead time is on our lead-time page.
Yes, on the work we carried out and on the parts we replaced. The warranty does not cover parts of the battery we did not work on. If we repair the charging port, for example, the cells are not included. The full terms are in our warranty conditions.
Customer service
Find answers in our help center
Many questions are already answered by our staff.
To the help centerCall us
+31 (0)485 782565
Email us
info@kwsseuren.nl
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How does Repair of my Shimano steps E4C0G work?
Search and order your battery in the webshop
You can find your Shimano steps E4C0G in the webshop based on the brand name or the model number on the battery.
Send your battery for free or have it picked up at no cost.
After your order, you will receive an email with shipping instructions.
We repairing your Shimano battery.
We'll start repairing your battery and keep you updated on the progress.
Shimano STEPS E4C0G 36V battery: repair
This 36V 20Ah Shimano STEPS frame battery, listed as E4C0G, is fitted to the Santa Cruz Heckler 9 and the Silverback S-Electro.
We do not offer a cell replacement for this type, but we do repair it. That covers a pack that has been deeply discharged, a failed BMS or circuit board, and a charging port that no longer makes contact. You receive a proposal with the price after the intake test.
Decline it and the battery is returned for the inspection fee stated on this page.