Quality and safety in every battery order

A certificate does not repair a battery. What it does mean: we follow the same process every time, we record deviations and we follow them up. Our certification covers battery repair and cell replacement.

Test results, deviations and improvement actions are reviewed in internal audits and in the annual management review.

1. Intake. The battery is linked to your reference: a claim number, purchase order number or your own order number. A safety check for visible damage follows straight away.
2. Technical assessment. Depending on the type we measure capacity, cell balance, BMS, communication and error codes.
3. Proposal or decision rules. We ask for your approval, or we follow the decision rules agreed with you in advance.
4. Execution. Repair, cell replacement, a refurbished replacement or write-off, depending on what is technically sound.
5. Final inspection. The battery is tested again before the record is closed.
6. Return or disposal. The battery goes back to you, or to disposal if repair is no longer justified.

Yes. For each case we record which battery came in, what we measured, what we did and which next step was chosen. Business customers follow the status of their orders online. What the reporting looks like is agreed per organisation: an insurer wants to see something different from a bike shop or a mobility aid provider.

What you can see online is described on the page about the business portal.

Lithium batteries need a different approach from ordinary parts. We keep stable batteries in process, batteries still to be assessed and batteries for disposal separate. Charging and final testing take place in a designated area, away from storage. There is an emergency plan for smoke, fire and suspected thermal runaway, and we have practised it in Beugen together with the fire service.

We use PGS 37-2 as our safety and assessment framework. What that means in practice is explained on our page about PGS 37-2 and working safely with lithium-ion batteries.

That depends on your account, the country, the battery type and the safety classification. Dutch business accounts have collection and return options. International shipments and larger or unusual volumes are agreed in advance. A damaged or unstable battery cannot simply be shipped: separate ADR rules apply, so contact us first.

How we set up returns is described under logistics and returns.

First we check whether repair or reuse is still justified. If not, we keep the battery separate from the repair work and it goes to controlled collection and disposal.